Help and recovery
Keep your Trial Landscape work moving.
Find guidance for your fixed comparison trial, trial searches, saved work, and account access.
Source trust and coverage
Focal searches held ClinicalTrials.gov records, not the live registry. Check each trial's source, dates, missing fields, and coverage limits. Results are not exhaustive. Why found is the saved criteria result for a trial at Add. It is not a registry fact, an owner endorsement, or clinical advice.
Start a landscape
Sign in to reach Landscapes, then choose New. Save one comparison trial to start: enter trial details with a working title, population, and intervention, or choose one from ClinicalTrials.gov by NCT ID or title. The comparison trial is fixed once saved. Saving drafts criteria for your first search. The search starts when you accept the criteria and press Start search.
Manual entries stay private
Manual entries hold your own working notes. They stay inside your account and are not shown as registered records or included in public trial details.
Registered trials are verified at save
A registered comparison trial is checked against the held ClinicalTrials.gov record before it is saved. If the trial record changed since selection, select it again. Saving a comparison trial adds no trials to your table.
Trial searches, retry, and stop
Open Search for trials in the landscape header. Previous searches lists your searches beside the selected search. You can close Search for trials, leave, and return while a search runs. A Paused search resumes automatically when it can continue. Use Stop search and confirm to request a stop; Stopping means the stop is not yet complete. Use Retry search only when it is offered. Results appear while the search runs. Select results and press Add to put them in your table. Added trials start as Unassessed.
Return to saved work
Landscapes lists your saved work in recency order. Leave, reload, or return later to read your saved comparison trial, searches, and table. Opening saved work does not start a new search.
A trial search failed
If a failed trial search shows Help instead of Retry search, it cannot be retried. Your landscape, comparison trial and table are saved. Contact support and name the landscape.
Account recovery
Open Settings, then Open your profile to manage your profile and available sign-in and security settings. If account access is unavailable, retry or sign in with your original method. If you still cannot continue, contact support@focalevidence.com.
Contact support
Email support@focalevidence.com. Include the page name and the action that stopped. Do not send passwords or confidential client material.